Residents request bookings, permits, maintenance and support from one catalogue. Your team receives each request with the right details, routes it automatically and tracks it against SLAs to completion.
Book a demo See the catalogueTrusted by community management companies across the UAE and Qatar.
Each community offers its own services, with its own forms, rules and charges.
Residents see every stage, from submitted to completed.
Response and resolution targets tracked, with escalation when one is missed.
Residents request services wherever they are, on any device.
Residents pick a service, submit the details once and follow it through to completion, with no calls and no paper forms.
Online payment Access device Move in Move out Work permit Fit out NOC Facility booking Transfer of property NOC Concierge service Resident information Delivery permit Proof of payment Short stay Happiness CenterFour workflows, one portal. See each step, who does it and when it closes.
Every service follows the same path: requested with the right documents, routed to the right team, priced and paid online, approved digitally and closed with feedback. Residents always know where they stand, and your team works from one queue instead of five inboxes.
A configurable list of the services each community offers, with its own form and rules.
Guided requestsRequired details and documents collected up front so nothing bounces back.
AssignmentRequests routed to the right team or vendor automatically by service type.
SLA escalationResponse and resolution targets tracked, with escalation when a target is missed.
Status trackingEvery stage visible to the requester — submitted, approved, in progress, completed.
Charges & paymentChargeable services priced and settled online before the work is scheduled.
ApprovalsPermits and NOCs approved digitally with the record kept against the unit.
FeedbackSatisfaction captured on closure and reported back into the Happiness Center.
See how ISKAAN runs your community’s service catalogue, from request to completion, in a personalised live demo.
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