How ISKAAN TECH-FZCO handles your information, and the terms that govern your use of the ISKAAN platform and this website.
Effective 1 January 2026 Entity ISKAAN TECH-FZCO Jurisdiction Dubai, UAEThis Terms of Service agreement (“Terms of Service”) is entered into between you (“Customer”) and M/s ISKAAN TECH-FZCO, a Dubai based company, for the purpose of using “ISKAAN” (“إسكان”), a SaaS based online community management software.
If Customer, on behalf of a company or any other person, accepts these Terms of Service, then Customer represents and warrants that Customer has valid legal authority to bind that company or other legal entity to these Terms of Service.
By accessing, browsing and/or using this website (“Site”) Customer acknowledges that Customer has read, understood and accepted to be bound by these terms and to comply with all applicable laws and regulations. If Customer does not agree to these terms, then do not use this Site. This Site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this Site may contain technical inaccuracies or typographical errors. Please read this agreement carefully and be aware that ISKAAN TECH-FZCO may, in its sole discretion and without notice, revise these terms at any time by updating this posting.
02ISKAAN TECH’S proprietary software branded as “ISKAAN” (“إسكان”) is an online community management software which provides access to a proprietary online software service for managing real estate properties, with the following functionality (depending on the version selected):
Maintain accounting records for each property. Track tenants, association owners, charges and payments. Provide online access for staff, owners, residents and committee members. Receive and process service requests. Create and publish maintenance requests. Receive quotations from vendors. Accept and issue payments. Publish and award contracts online. 03To avoid any doubt, data in the software is not entered by ISKAAN TECH-FZCO. All data and updates, including but not limited to the following, are entered by Customer or third parties (such as the community, developers and others) not associated with ISKAAN TECH-FZCO:
Information about the relevant community. Contact information of the community. Service charge information and statements of account. Building, unit or villa information. Information about common areas and outstanding bills. Account details of the owners association. Job descriptions and scopes of service for vendors. Bidding information and method. Any other information posted by any third party.All payment instructions for owners are entered into the system by the Customer, therefore all payments made by owners are paid directly to the relevant community’s bank account. Before taking any action or making any payment, please make sure that all information about the account as displayed on ISKAAN is correct. ISKAAN TECH-FZCO does not verify the accuracy of information posted by third parties, does not represent that such information is correct or up to date, and does not accept any liability whatsoever for any error in the data or wrong information, including making a wrong payment.
04All jobs and works published on ISKAAN are posted by the Customer, therefore by executing such jobs or work a vendor does not enter into any contractual relationship with ISKAAN.
All payment obligations and other contractual obligations exist between the Customer and the relevant vendor.
05If a customer is registered for a trial use of ISKAAN (“Trial Period User”), then the Trial Period User may access the Services for the duration specified on the website for no charge. The Service is provided AS IS, with no warranty during this time period. All data of the Trial Period User may be deleted after the trial period, unless the Trial Period User converts its account to a paid Service.
At the written request of the Customer, ISKAAN will verifiably remove any and all registered Customer data and provide the Customer with written certification of removal of all such customer data within thirty (30) days of written request from the Customer.
06The Customer:
Shall provide accurate information for registration as may be requested by ISKAAN TECH-FZCO from time to time. Is solely responsible for Customer Data. Shall enter correct and updated data. Is responsible for all usage from its account, and must use commercially reasonable efforts to prevent unauthorized access to the Services and notify ISKAAN promptly of any such unauthorized access. Shall use the Services strictly in accordance with applicable laws and the instructions of ISKAAN TECH-FZCO. Shall not set up any account pretending to be someone else, or spoof someone’s identity.Customer understands and agrees that ISKAAN TECH-FZCO is the owner of ISKAAN and that the Service as provided herein is non-transferable.
07Customer may allow its employees and certain third parties (including without limitation tenants, property owners and committee members) to set up accounts and access the Services in compliance with the terms of this agreement, which access must be for the sole benefit of Customer. The Customer shall remain responsible for accounts as authorised by the Customer.
Customer shall provide to ISKAAN TECH-FZCO complete details of those persons who are authorised to use the Service, including a copy of passport, visa page and Emirates ID copy.
08If ISKAAN TECH-FZCO grants Customer access to password-protected areas of the website, Customer agrees to keep the password confidential and to notify ISKAAN TECH-FZCO immediately if the Customer password is compromised. Customer acknowledges that the internet is a network of computers worldwide, that information is routed via third party computers to and from ISKAAN TECH-FZCO, and that ISKAAN TECH-FZCO is not responsible for lapses in online security and does not assume liability for improper use of Customer information by a third party.
09Customer shall not:
Sell, resell, rent or lease the Services. Use the Services to store or transmit infringing, unsolicited marketing emails, libellous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party rights. Interfere with or disrupt the integrity or performance of the Services. Attempt to gain unauthorized access to the Services or their related systems or networks. Post or transmit to the website any unlawful, fraudulent, harassing, libellous or obscene information of any kind. Post or send to the website any information that contains a virus, bug or other harmful item. Post to or transmit via the website any information in violation of another party’s copyright or intellectual property rights. Take any action which may interfere with any other party’s use and enjoyment of the Site. Obtain or attempt to obtain any materials or information through any means not intentionally made available through the Site. 10Any free add-on services issued upon sign up must be used within the specified time of that service from the date of contract signing or they will be forfeited. ISKAAN TECH-FZCO has no obligation to provide such services in the future and any customer request for additional services will be subject to standard ISKAAN TECH-FZCO rates as applicable at that time.
11Customer must pay all fees itemized in its account in the Service. Customer is responsible for the payment of all sales, use, VAT and other similar taxes or charges. All paid amounts are non-refundable, therefore no refunds shall be made for partial months of the Service.
Customer expressly authorizes ISKAAN TECH-FZCO to charge the Customer’s credit card or debit the Customer’s bank account each month for an amount equal to the Customer’s then current balance.
ISKAAN TECH-FZCO reserves the right to suspend or terminate this agreement automatically and without notice, and without obtaining any judgement from a court or award from any tribunal, in the event that:
The Customer’s credit card or bank account information changes. The Customer’s credit card information expires. ISKAAN TECH-FZCO is unsuccessful in charging the Customer’s credit card or debiting the Customer’s bank account, and such charges are delinquent for more than fifteen (15) days.The Customer understands and agrees that the Customer is responsible for such terminations and releases ISKAAN TECH-FZCO from all kinds of liability. ISKAAN TECH-FZCO reserves the right to amend and modify the fee for the Services; such modification shall be applied in the next month’s billing, and additional fees may apply for changes between higher and lower plans.
12ISKAAN TECH-FZCO disclaims all warranties, including without limitation the implied warranties of merchantability, title and fitness for a particular purpose. The Services may be interrupted or may not be error free. ISKAAN TECH-FZCO will do its best to secure the Service, however the Customer understands and agrees that ISKAAN TECH-FZCO does not guarantee that the Services cannot be hacked, consequently ISKAAN TECH-FZCO shall not be held liable for any such hacking activities.
13ISKAAN TECH-FZCO takes user privacy seriously because we know that Customer privacy on the web is important to the Customer. We may collect the email addresses of those who send us email messages, however we will not share those addresses with any other company or send unsolicited email to any of the addresses we collect, except in the very limited circumstances set out below.
ISKAAN TECH-FZCO has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorized ISKAAN TECH-FZCO personnel are provided access to personally identifiable information and these employees are required to treat this information as confidential. Despite these precautions, ISKAAN TECH-FZCO cannot guarantee that unauthorized persons will not obtain access to your personally identifiable information.
When Customer requests information from ISKAAN TECH-FZCO and supplies information that personally identifies the Customer or allows us to contact the Customer, the Customer is agreeing to share that information with ISKAAN TECH-FZCO, its agents, representatives and affiliates. ISKAAN TECH-FZCO may aggregate personally identifiable information and may disclose such information in aggregate for marketing and promotional purposes. In these situations we do not disclose to these entities any information that could be used to personally identify the Customer.
We may disclose personal information if required to do so by law, or in the good faith belief that such action is necessary to:
Comply with law or comply with legal process served upon us or our agents, representatives and affiliates. Protect and defend our rights or property, or those of our users. Protect the personal safety of our users or the public.ISKAAN TECH-FZCO would like to keep Customer personal information accurate. Therefore ISKAAN TECH-FZCO allows the Customer to correct or change personally identifiable information collected by us by replying to any ISKAAN TECH-FZCO email.
14We may use cookies and obtain certain types of information when a Customer web browser accesses our Site. Cookies are small pieces of information that are stored by the browser on the Customer’s computer hard drive. Our Site may use cookies to store pertinent user information during a session, to speed navigation and to keep track of items.
The help portion of the toolbar on most browsers will tell the Customer how to prevent the browser from accepting new cookies, how to have the browser notify the Customer when new cookies are received, and how to disable cookies altogether. Disabling cookies may affect parts of the Service that depend on session state.
15All data uploaded by Customer or under any account of Customer remains the sole property of the Customer, subject to the other terms of this agreement.
Customer grants ISKAAN TECH-FZCO the right to use the Customer Data for purposes of performing under this agreement. During the term of this agreement, Customer may only export its data through the report-by-report export feature of the Service in the format specified. This export feature may not include every piece of data of the Customer in the Service.
16The viewing, printing or downloading of any content, graphic, form or document from the Site grants Customer only a limited, non-exclusive licence for use solely by the Customer for the Customer’s own personal use, and not for republication, distribution, assignment, sublicence, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for personal use.
ISKAAN TECH-FZCO reserves the right to revoke the authorization to view, download and print the ISKAAN content and user content available on this Site at any time, and any such use shall be discontinued immediately upon notice from ISKAAN TECH-FZCO. The rights granted to the Customer constitute a licence and not a transfer of title. The Customer’s right to use the Site is not transferable, and any password or right given to the Customer to obtain information or documents is not transferable.
17The copyright in all materials provided on this Site is held by ISKAAN TECH-FZCO or by the original creator of the material. Except as stated herein, none of the materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of ISKAAN TECH-FZCO or the copyright owner.
ISKAAN TECH-FZCO owns all rights to the ISKAAN software, workflow processes, user interface, designs, know-how and other technologies provided therein. Therefore the Customer must not:
Use the Services beyond its internal operations. Reverse engineer or deconstruct the Services. Remove or modify any proprietary marking or restrictive legends in the Service. Access the Service to build a competitive service or product, or copy any feature, function or graphic for competitive purposes. 18ISKAAN TECH-FZCO may alter, suspend or discontinue ISKAAN, or Customer access to use ISKAAN, at any time for any reason without notice or liability to the Customer or any third party. ISKAAN may become unavailable due to maintenance or malfunction of computer equipment or for other reasons, and this may result in damage to the user’s systems or operations. The user shall be solely responsible for ensuring that any information or content obtained from ISKAAN does not contain any virus or other computer software code or subroutine designed to disable, erase, impair or otherwise damage the user’s systems, software or data.
We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site.
19Except in the event of proved negligence, ISKAAN TECH-FZCO is not liable for any indirect, special, incidental or consequential damages arising from or related to this agreement, including without limitation costs of delay, loss of data or information, and any failure of delivery of the services, even if it knows of the possibility of such loss or damage.
Under no circumstances shall ISKAAN TECH-FZCO or any of its predecessors, successors, parents, subsidiaries, affiliates, officers, directors, shareholders, investors, employees, agents, representatives and attorneys and their respective heirs, successors and assigns be liable for any damages, including direct, incidental, punitive, special, consequential or exemplary damages that directly or indirectly result from the use of, or the inability to use, this Site or the information contained on this Site, including for viruses alleged to have been obtained from the Site, even if ISKAAN TECH-FZCO has been advised of the possibility of such damages. In no event shall total liability to the Customer for all damages, losses and causes of action, whether in contract, tort (including but not limited to negligence) or otherwise, exceed the actual amount paid by the Customer within the preceding three months.
20Customer hereby indemnifies, defends and holds harmless ISKAAN TECH-FZCO and all of its predecessors, successors, parents, subsidiaries, affiliates, officers, directors, shareholders, investors, employees, agents, representatives and attorneys and their respective heirs, successors and assigns (collectively, the “Indemnified Parties”) from and against any and all liability and costs, including without limitation actual attorneys’ fees, incurred by the Indemnified Parties in connection with any claim arising out of or relating to any breach by the Customer of this agreement or the representations, warranties and covenants the Customer has made by agreeing to the terms of this agreement. Customer shall cooperate as fully as reasonably required in the defence of any such claim. ISKAAN TECH-FZCO reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by the Customer.
21ISKAAN TECH-FZCO makes no representations whatsoever about any other website which the Customer may access through this one. When the Customer accesses a non-ISKAAN website, please understand that it is independent from ISKAAN TECH-FZCO, and that ISKAAN TECH-FZCO has no control over the content on that website, even if ISKAAN TECH-FZCO provides information or services to the owner of that website. In addition, a link to a non-ISKAAN website does not mean that ISKAAN TECH-FZCO endorses or accepts any responsibility for the content or the use of such website. ISKAAN TECH-FZCO disclaims any and all liability and responsibility for such content.
22This agreement continues for the duration specified when ordering the Service, and auto-renews for the same duration (initial or renewal term, “Term”), until terminated by:
The Customer at any time within the Service, with no other advance notice required. ISKAAN TECH-FZCO with at least thirty (30) days’ notice to the email address in the Customer’s account.Except as otherwise provided in this agreement, if the Customer is in breach of any material term of this agreement, then ISKAAN TECH-FZCO may terminate this agreement at the end of a written 30-day notice and cure period, if the breach has not been cured. Upon any termination, the Customer must pay any unpaid fees covering the remainder of the Term.
23For all Customers this agreement is governed by the laws of the Emirate of Dubai, United Arab Emirates. Any dispute arising out of the formation, performance, interpretation, nullification, termination or invalidation of this contract, or arising therefrom or related thereto in any manner whatsoever, shall be settled by arbitration in accordance with the provisions set forth under the Dubai International Arbitration Centre (DIAC) Arbitration Rules (“the Rules”), by one arbitrator appointed in compliance with the Rules. The language of arbitration shall be English and the place of arbitration shall be Dubai, UAE.
24Customer agrees to receive notices from ISKAAN TECH-FZCO regarding the Service and this agreement, from within the Service or to the email address in the Customer’s account.
The parties are independent contractors with respect to each other. If any term of this agreement is invalid or unenforceable, the other terms remain in effect. Any terms that by their nature survive termination of this agreement will survive. The Convention on Contracts for the International Sale of Goods does not apply. Questions about this policy?Write to us and we will respond. To correct or change the personal information we hold, reply to any ISKAAN email or contact us through the form.
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